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What are your shipping rates?
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Shipping to the continental U.S.
There is a $9.00 shipping charge for the first item and $2.00
for each additional item.
Shipping outside the continental U.S.
Shipping rates will be determined at the time the order is
processed. You will be notified by email of the actual shipping
rate.
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When will my order be delivered?
- While most shipments are faster, please allow 10 to 14 days
for standard delivery.
Items may occasionally be unavailable
or backordered. If this happens with your order, you will be
notified promptly via email with the approximate delivery date.
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Should I contact you or the carrier with
questions about my package?
- If you have general questions about the delivery of your order
or if you're wondering about the status of a backorder, please
contact us.
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What do I do if the package looks damaged?
- Inspect the package for damage before signing for the delivery.
If the package is damaged but the merchandise looks unaffected,
note the damage on all delivery receipts before signing. If the
package is damaged to an extent the merchandise may be damaged,
refuse delivery and call us at 1-888-708-0820.
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What if I accept delivery then discover
a problem with the item after the driver has left?
- If you discover a problem, please call our Customer Service
department at 1-888-708-0820. We may be able to resolve the problem
without requiring you to return the item. You should retain all
packing material until you’re completely satisfied with the
condition and performance of your purchase. That will make it
easier to return the item if necessary.
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The Country Ewe, Ltd.
79 S. Main Street
Canandaigua, NY 14424
Phone: 1-888-708-0820 (toll free)
Email: (sales@countryewe.com)
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